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		<title>Mystery shopping and its importance for stores</title>
		<link>http://customerperspectives.wordpress.com/2010/01/28/mystery-shopping-and-its-importance-for-stores/</link>
		<comments>http://customerperspectives.wordpress.com/2010/01/28/mystery-shopping-and-its-importance-for-stores/#comments</comments>
		<pubDate>Thu, 28 Jan 2010 18:47:55 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[measure customer experience]]></category>
		<category><![CDATA[Mystery Shopping Helps Improve Sales]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[improve sales]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/2010/01/28/mystery-shopping-and-its-importance-for-stores/</guid>
		<description><![CDATA[Mystery shopping, also known as secret shopping, is the method by which a store or a company evaluates its employees&#8217; performance. In this a person in disguise pretends to be a shopper, visits the store, interacts with the employees and assesses their ability to build a rapport with the customer in order to sell their [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=136&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Why Invest in Customer Satisfaction Research?</title>
		<link>http://customerperspectives.wordpress.com/2010/01/13/why-invest-in-customer-satisfaction-research/</link>
		<comments>http://customerperspectives.wordpress.com/2010/01/13/why-invest-in-customer-satisfaction-research/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 18:36:50 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service feedback]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/2010/01/13/why-invest-in-customer-satisfaction-research/</guid>
		<description><![CDATA[Keeping customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the little things that keep customers happy and buying more. It is easier to accelerate your business by cultivating the customers you already have rather than constantly working to attract new customers. Customer [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=135&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>8 Tips for Providing a Superior Customer Experience</title>
		<link>http://customerperspectives.wordpress.com/2010/01/13/8-tips-for-providing-a-superior-customer-experience/</link>
		<comments>http://customerperspectives.wordpress.com/2010/01/13/8-tips-for-providing-a-superior-customer-experience/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 18:35:05 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[measure customer experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[evaluate customer service]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=131</guid>
		<description><![CDATA[Last week, we walked over the idea of giving good customer service even during a bad economy as it makes good business sense. But as a business how do you actually achieve it? How do you give your customer a superior customer experience? Here are eight simple tips that you can follow that are based [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=131&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Braintrust Query: Are Mystery Shops &#8216;Constructively Negative&#8217;?</title>
		<link>http://customerperspectives.wordpress.com/2009/12/22/braintrust-query-are-mystery-shops-constructively-negative/</link>
		<comments>http://customerperspectives.wordpress.com/2009/12/22/braintrust-query-are-mystery-shops-constructively-negative/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 21:11:00 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[measure customer experience]]></category>
		<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service evaluation]]></category>
		<category><![CDATA[customer service feedback]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=128</guid>
		<description><![CDATA[A study published in the November Journal of Marketing attempts to answer two important questions applicable to mystery shopping programs: 1. Are shoppers who expect to evaluate service delivery inclined toward &#8220;constructively negative&#8221; evaluations regardless of the actual experience? 2. What can be done to reduce the negative bias of survey respondents? In brief: 1) [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=128&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Mystery Shoppers Help Prove the Value of Trade Promotion</title>
		<link>http://customerperspectives.wordpress.com/2009/12/22/mystery-shoppers-help-prove-the-value-of-trade-promotion/</link>
		<comments>http://customerperspectives.wordpress.com/2009/12/22/mystery-shoppers-help-prove-the-value-of-trade-promotion/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 21:06:32 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[evaluate marketing efforts through mystery shopping]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[improve sales]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=123</guid>
		<description><![CDATA[Mystery shopping is revealed to be an effective tool in proving the value of trade promotion for manufacturers and retailers alike. Mystery shopping is revealed to be an effective tool in proving the value of trade promotion for manufacturers and retailers alike, according to the newest white paper offered this month by RitterAssociates, the company [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=123&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Creating an experience for customers</title>
		<link>http://customerperspectives.wordpress.com/2009/12/10/creating-an-experience-for-customers/</link>
		<comments>http://customerperspectives.wordpress.com/2009/12/10/creating-an-experience-for-customers/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 21:38:47 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service evaluation]]></category>
		<category><![CDATA[customer service feedback]]></category>
		<category><![CDATA[measure customer experience]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=119</guid>
		<description><![CDATA[THINK of good service and you imagine staff who smile and greet customers at the entrance of the shop. Customers take their time to browse, and once they are ready to buy, the staff process their orders and say thank you as they leave. A recent survey showed Singapore&#8217;s standards lag those of neighbouring countries. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=119&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Clandestine Tools of Mystery Shopping</title>
		<link>http://customerperspectives.wordpress.com/2009/12/10/clandestine-tools-of-mystery-shopping/</link>
		<comments>http://customerperspectives.wordpress.com/2009/12/10/clandestine-tools-of-mystery-shopping/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 21:36:00 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[mystery shopping company]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=115</guid>
		<description><![CDATA[These days, mystery shopping is being increasingly used by most brand conscious companies. Mystery shopping also referred to as Secret Shopping is opted for to ensure the highest standards of customer service. It also helps the company do a reality check on whether the brand communication of their products is in sync with the pre-decided [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=115&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://customerperspectives.wordpress.com/2009/12/10/clandestine-tools-of-mystery-shopping/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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		<title>A Crucial Lesson About Salesmanship</title>
		<link>http://customerperspectives.wordpress.com/2009/11/28/a-crucial-lesson-about-salesmanship/</link>
		<comments>http://customerperspectives.wordpress.com/2009/11/28/a-crucial-lesson-about-salesmanship/#comments</comments>
		<pubDate>Sat, 28 Nov 2009 16:01:30 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Helps Improve Sales]]></category>
		<category><![CDATA[competitor advantage]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service evaluation program]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[improve sales]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=113</guid>
		<description><![CDATA[A friend of mine is a District Manager for Honda. For his job he&#8217;s in charge of several dealerships making sure they&#8217;re doing the proper marketing and getting everything they need from corporate. I guess you could say he is the liaison between the dealerships and corporate. Part of his job is to obviously help [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=113&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Mystery Shopping &#8211; Mysterious Way To Improve Customer Care</title>
		<link>http://customerperspectives.wordpress.com/2009/11/28/mystery-shopping-mysterious-way-to-improve-customer-care/</link>
		<comments>http://customerperspectives.wordpress.com/2009/11/28/mystery-shopping-mysterious-way-to-improve-customer-care/#comments</comments>
		<pubDate>Sat, 28 Nov 2009 15:58:05 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/2009/11/28/mystery-shopping-mysterious-way-to-improve-customer-care/</guid>
		<description><![CDATA[Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales so that the business progresses and rules the market. The company that proves its competence gains maximum number of clients. The stores and companies try out various ways of improving their [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=112&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Recession &#8211; is not a time to stop improving the customer service- it is time to continue and be ahead of the competition!</title>
		<link>http://customerperspectives.wordpress.com/2009/10/23/recession-is-not-a-time-to-stop-improving-the-customer-service-it-is-time-to-continue-and-be-ahead-of-the-competition/</link>
		<comments>http://customerperspectives.wordpress.com/2009/10/23/recession-is-not-a-time-to-stop-improving-the-customer-service-it-is-time-to-continue-and-be-ahead-of-the-competition/#comments</comments>
		<pubDate>Fri, 23 Oct 2009 20:29:57 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Helps Improve Sales]]></category>
		<category><![CDATA[competitor advantage]]></category>
		<category><![CDATA[customer service evaluation program]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=108</guid>
		<description><![CDATA[Overview of the research conducted in Lithuania: &#8220;How the companies are changing their customer service management practices due to economical recession?&#8221; SPECT-DIVE (Lithuanian branch of DIVE Group) together with AKA (National Customer Service Association) have conducted a special research at national level in Lithuania in the beginning of this year. It was designed to analyze [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&amp;blog=5519868&amp;post=108&amp;subd=customerperspectives&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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