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		<title>Customer Service = Success!</title>
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		<title>Recession &#8211; is not a time to stop improving the customer service- it is time to continue and be ahead of the competition!</title>
		<link>http://customerperspectives.wordpress.com/2009/10/23/recession-is-not-a-time-to-stop-improving-the-customer-service-it-is-time-to-continue-and-be-ahead-of-the-competition/</link>
		<comments>http://customerperspectives.wordpress.com/2009/10/23/recession-is-not-a-time-to-stop-improving-the-customer-service-it-is-time-to-continue-and-be-ahead-of-the-competition/#comments</comments>
		<pubDate>Fri, 23 Oct 2009 20:29:57 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Helps Improve Sales]]></category>
		<category><![CDATA[competitor advantage]]></category>
		<category><![CDATA[customer service evaluation program]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=108</guid>
		<description><![CDATA[Overview of the research conducted in Lithuania: &#8220;How the                  companies are changing their customer service management practices                  due to economical recession?&#8221; [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=108&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<title>Un-Boxing Experiences</title>
		<link>http://customerperspectives.wordpress.com/2009/10/23/un-boxing-experiences/</link>
		<comments>http://customerperspectives.wordpress.com/2009/10/23/un-boxing-experiences/#comments</comments>
		<pubDate>Fri, 23 Oct 2009 20:28:18 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[measure customer experience]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/2009/10/23/un-boxing-experiences/</guid>
		<description><![CDATA[25 years of blood, sweat and tears building a leading brand,                  millions invested; but it all works when that same customer walks                 [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=107&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<title>Customer Service Proves Key to Retaining Clients</title>
		<link>http://customerperspectives.wordpress.com/2009/10/07/customer-service-proves-key-to-retaining-clients/</link>
		<comments>http://customerperspectives.wordpress.com/2009/10/07/customer-service-proves-key-to-retaining-clients/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 17:26:21 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Helps Improve Sales]]></category>
		<category><![CDATA[competitor advantage]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[evaluate customer service]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[improve sales]]></category>
		<category><![CDATA[mystery shopping in an economic downturn]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=104</guid>
		<description><![CDATA[by Dave Dougherty and                  Ajay Murthy
Harvard Business Review
Superior customer service can be an essential source of strength                  as companies emerge from [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=104&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<title>Mystery Shopping Analytics &#8211; Out-Executing the Competition</title>
		<link>http://customerperspectives.wordpress.com/2009/09/24/mystery-shopping-analytics-out-executing-the-competition/</link>
		<comments>http://customerperspectives.wordpress.com/2009/09/24/mystery-shopping-analytics-out-executing-the-competition/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 15:07:36 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[competitor advantage]]></category>
		<category><![CDATA[mystery shopping analytics]]></category>
		<category><![CDATA[mystery shopping reports]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=99</guid>
		<description><![CDATA[Analytics refers to the gathering and interpreting of data in                  order to make better business decisions and optimize business                  processes. In [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=99&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<title>Reconstructing the image of Mystery Shopping</title>
		<link>http://customerperspectives.wordpress.com/2009/09/24/reconstructing-the-image-of-mystery-shopping/</link>
		<comments>http://customerperspectives.wordpress.com/2009/09/24/reconstructing-the-image-of-mystery-shopping/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 15:01:46 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[mystery shopping support]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=97</guid>
		<description><![CDATA[Few years back, a woman took a job in a superstore retail outlet.                  Every morning of her job started with a fear of mystery shopping.              [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=97&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>How to design an effective Mystery Shopping Program</title>
		<link>http://customerperspectives.wordpress.com/2009/09/10/how-to-design-an-effective-mystery-shopping-program/</link>
		<comments>http://customerperspectives.wordpress.com/2009/09/10/how-to-design-an-effective-mystery-shopping-program/#comments</comments>
		<pubDate>Thu, 10 Sep 2009 17:06:03 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[customer service evaluation program]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=90</guid>
		<description><![CDATA[While an organization is about to establish a new mystery shopping                  program to be incorporated within its system to evaluate performance                  [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=90&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>How to Get Better Results from Mystery Shopping</title>
		<link>http://customerperspectives.wordpress.com/2009/09/10/how-to-get-better-results-from-mystery-shopping/</link>
		<comments>http://customerperspectives.wordpress.com/2009/09/10/how-to-get-better-results-from-mystery-shopping/#comments</comments>
		<pubDate>Thu, 10 Sep 2009 17:04:12 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/2009/09/10/how-to-get-better-results-from-mystery-shopping/</guid>
		<description><![CDATA[In this era of communication, where a million ways exist to transfer                  vast amounts of information in the blink of an eye, clients always               [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=89&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Inside Marketing: Can You Really Measure Customer Experience?</title>
		<link>http://customerperspectives.wordpress.com/2009/08/27/inside-marketing-can-you-really-measure-customer-experience/</link>
		<comments>http://customerperspectives.wordpress.com/2009/08/27/inside-marketing-can-you-really-measure-customer-experience/#comments</comments>
		<pubDate>Thu, 27 Aug 2009 15:47:18 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[customer service evaluation program]]></category>
		<category><![CDATA[customer service feedback]]></category>
		<category><![CDATA[measure customer experience]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=85</guid>
		<description><![CDATA[Mystery shopping programs help direct staff                  training and measure how CUs stack up against competitors
By John Swinburn
Executive Director of MSPA
A senior citizen walked into his Dallas credit union to discuss         [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=85&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Should the crisis bring you down, who will help you rise?</title>
		<link>http://customerperspectives.wordpress.com/2009/08/27/should-the-crisis-bring-you-down-who-will-help-you-rise/</link>
		<comments>http://customerperspectives.wordpress.com/2009/08/27/should-the-crisis-bring-you-down-who-will-help-you-rise/#comments</comments>
		<pubDate>Thu, 27 Aug 2009 15:42:51 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[mystery shopping in an economic downturn]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=83</guid>
		<description><![CDATA[What is the use of Mystery Shopping and                  how to find a good service provider. 
from MysteryShoppingLive.com
In the conditions of the recession many companies reduce budgets             [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=83&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>A Tale of 2 Burgers</title>
		<link>http://customerperspectives.wordpress.com/2009/08/11/a-tale-of-2-burgers-a-tale-of-2-burgers/</link>
		<comments>http://customerperspectives.wordpress.com/2009/08/11/a-tale-of-2-burgers-a-tale-of-2-burgers/#comments</comments>
		<pubDate>Tue, 11 Aug 2009 16:41:42 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=80</guid>
		<description><![CDATA[No doubt you&#8217;ve had the experience of traveling along the highway                  with a rumbling stomach when, all of a sudden, there&#8217;s a billboard                [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=80&subd=customerperspectives&ref=&feed=1" />]]></description>
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