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	<description>How Mystery Shopping Benefits Your Business</description>
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		<title>Customer Service = Success!</title>
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		<title>Braintrust Query: Are Mystery Shops &#8216;Constructively Negative&#8217;?</title>
		<link>http://customerperspectives.wordpress.com/2009/12/22/braintrust-query-are-mystery-shops-constructively-negative/</link>
		<comments>http://customerperspectives.wordpress.com/2009/12/22/braintrust-query-are-mystery-shops-constructively-negative/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 21:11:00 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[measure customer experience]]></category>
		<category><![CDATA[customer service feedback]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service evaluation]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=128</guid>
		<description><![CDATA[
A study published in the November Journal of Marketing attempts                to answer two important questions applicable to mystery shopping                programs:



1. Are shoppers who expect to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=128&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<title>Mystery Shoppers Help Prove the Value of Trade Promotion</title>
		<link>http://customerperspectives.wordpress.com/2009/12/22/mystery-shoppers-help-prove-the-value-of-trade-promotion/</link>
		<comments>http://customerperspectives.wordpress.com/2009/12/22/mystery-shoppers-help-prove-the-value-of-trade-promotion/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 21:06:32 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[evaluate marketing efforts through mystery shopping]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[improve sales]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=123</guid>
		<description><![CDATA[Mystery shopping is revealed to be an effective tool in proving                  the value of trade promotion for manufacturers and retailers alike. 
Mystery shopping is revealed to be an effective tool in proving       [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=123&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<title>Creating an experience for customers</title>
		<link>http://customerperspectives.wordpress.com/2009/12/10/creating-an-experience-for-customers/</link>
		<comments>http://customerperspectives.wordpress.com/2009/12/10/creating-an-experience-for-customers/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 21:38:47 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service evaluation]]></category>
		<category><![CDATA[customer service feedback]]></category>
		<category><![CDATA[measure customer experience]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=119</guid>
		<description><![CDATA[THINK of good service and you imagine staff who smile and greet customers at the entrance of the shop. Customers take their time to browse, and once they are ready to buy, the staff process their orders and say thank you as they leave.
A recent survey showed Singapore&#8217;s standards lag those of neighbouring countries. The [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=119&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<title>Clandestine Tools of Mystery Shopping</title>
		<link>http://customerperspectives.wordpress.com/2009/12/10/clandestine-tools-of-mystery-shopping/</link>
		<comments>http://customerperspectives.wordpress.com/2009/12/10/clandestine-tools-of-mystery-shopping/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 21:36:00 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[mystery shopping company]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=115</guid>
		<description><![CDATA[These days, mystery shopping is being increasingly used by most                  brand conscious companies. Mystery shopping also referred to as                  Secret Shopping [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=115&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>A Crucial Lesson About Salesmanship</title>
		<link>http://customerperspectives.wordpress.com/2009/11/28/a-crucial-lesson-about-salesmanship/</link>
		<comments>http://customerperspectives.wordpress.com/2009/11/28/a-crucial-lesson-about-salesmanship/#comments</comments>
		<pubDate>Sat, 28 Nov 2009 16:01:30 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Helps Improve Sales]]></category>
		<category><![CDATA[competitor advantage]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service evaluation program]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[improve sales]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=113</guid>
		<description><![CDATA[A friend of mine is a District Manager for Honda. For his job                  he&#8217;s in charge of several dealerships making sure they&#8217;re doing                [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=113&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Mystery Shopping &#8211; Mysterious Way To Improve Customer Care</title>
		<link>http://customerperspectives.wordpress.com/2009/11/28/mystery-shopping-mysterious-way-to-improve-customer-care/</link>
		<comments>http://customerperspectives.wordpress.com/2009/11/28/mystery-shopping-mysterious-way-to-improve-customer-care/#comments</comments>
		<pubDate>Sat, 28 Nov 2009 15:58:05 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[how mystery shopping works]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/2009/11/28/mystery-shopping-mysterious-way-to-improve-customer-care/</guid>
		<description><![CDATA[Performance analysis and mystery shopping is crucial for any                  modern business. It is an important part of improving quality                  of service [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=112&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Recession &#8211; is not a time to stop improving the customer service- it is time to continue and be ahead of the competition!</title>
		<link>http://customerperspectives.wordpress.com/2009/10/23/recession-is-not-a-time-to-stop-improving-the-customer-service-it-is-time-to-continue-and-be-ahead-of-the-competition/</link>
		<comments>http://customerperspectives.wordpress.com/2009/10/23/recession-is-not-a-time-to-stop-improving-the-customer-service-it-is-time-to-continue-and-be-ahead-of-the-competition/#comments</comments>
		<pubDate>Fri, 23 Oct 2009 20:29:57 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Helps Improve Sales]]></category>
		<category><![CDATA[competitor advantage]]></category>
		<category><![CDATA[customer service evaluation program]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=108</guid>
		<description><![CDATA[Overview of the research conducted in Lithuania: &#8220;How the                  companies are changing their customer service management practices                  due to economical recession?&#8221; [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=108&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Un-Boxing Experiences</title>
		<link>http://customerperspectives.wordpress.com/2009/10/23/un-boxing-experiences/</link>
		<comments>http://customerperspectives.wordpress.com/2009/10/23/un-boxing-experiences/#comments</comments>
		<pubDate>Fri, 23 Oct 2009 20:28:18 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[measure customer experience]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/2009/10/23/un-boxing-experiences/</guid>
		<description><![CDATA[25 years of blood, sweat and tears building a leading brand,                  millions invested; but it all works when that same customer walks                 [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=107&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Customer Service Proves Key to Retaining Clients</title>
		<link>http://customerperspectives.wordpress.com/2009/10/07/customer-service-proves-key-to-retaining-clients/</link>
		<comments>http://customerperspectives.wordpress.com/2009/10/07/customer-service-proves-key-to-retaining-clients/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 17:26:21 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Evaluating Customer Service]]></category>
		<category><![CDATA[Mystery Shopping Helps Improve Sales]]></category>
		<category><![CDATA[competitor advantage]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[evaluate customer service]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[improve sales]]></category>
		<category><![CDATA[mystery shopping in an economic downturn]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=104</guid>
		<description><![CDATA[by Dave Dougherty and                  Ajay Murthy
Harvard Business Review
Superior customer service can be an essential source of strength                  as companies emerge from [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=104&subd=customerperspectives&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Mystery Shopping Analytics &#8211; Out-Executing the Competition</title>
		<link>http://customerperspectives.wordpress.com/2009/09/24/mystery-shopping-analytics-out-executing-the-competition/</link>
		<comments>http://customerperspectives.wordpress.com/2009/09/24/mystery-shopping-analytics-out-executing-the-competition/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 15:07:36 +0000</pubDate>
		<dc:creator>cpblog08</dc:creator>
				<category><![CDATA[Mystery Shopping Program]]></category>
		<category><![CDATA[competitor advantage]]></category>
		<category><![CDATA[mystery shopping analytics]]></category>
		<category><![CDATA[mystery shopping reports]]></category>
		<category><![CDATA[successful mystery shopping program]]></category>

		<guid isPermaLink="false">http://customerperspectives.wordpress.com/?p=99</guid>
		<description><![CDATA[Analytics refers to the gathering and interpreting of data in                  order to make better business decisions and optimize business                  processes. In [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=customerperspectives.wordpress.com&blog=5519868&post=99&subd=customerperspectives&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://customerperspectives.wordpress.com/2009/09/24/mystery-shopping-analytics-out-executing-the-competition/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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